Antera’s Two-Way Texting makes it easy for your team to communicate with customers directly from Antera. Send and receive text messages without switching to personal phones or separate messaging applications, giving customers a convenient way to communicate while keeping important conversations connected to your business.
From sales follow-ups to order questions, approvals, and delivery updates, your team can use texting to eliminate communication delays and get the answers they need to keep work moving.
Communicate the Way Your Customers Prefer
Not every customer question requires a phone call or another email. Sometimes a quick text is the easiest way to get an answer.
Send messages directly from Antera and allow customers to respond by text. Your team can continue the conversation in both directions, making it easier to handle quick questions, provide updates, and request information.
Two-way texting can be used for:
✓ Quote and presentation follow-ups
✓ Artwork and proof approvals
✓ Order questions and confirmations
✓ Product and decoration questions
✓ Payment reminders
✓ Shipping and delivery updates
✓ Appointment and meeting reminders
✓ General customer follow-up
Keep Business Conversations With the Business
Customer conversations shouldn't be trapped on an employee's personal phone.
By communicating through Antera, important text conversations stay connected to your business processes instead of being scattered across individual devices. This provides greater continuity when multiple employees work with the same customer and helps your team maintain a more complete history of customer communication.
Get Approvals and Answers Faster
A delayed response can hold up an entire order. Texting gives your team another way to quickly reach customers when information or approval is needed.
Send a quick message when artwork is waiting for approval, an order requires clarification, or a salesperson needs an answer before moving forward. Customers can respond from their phones, helping your team resolve questions faster and reduce unnecessary delays.
Connect Communication to the Customer Relationship
Two-Way Texting becomes even more valuable when it's part of the same platform your team already uses to manage customers and business activity.
Instead of jumping between CRM software, email, phones, and messaging applications, your team can communicate while working within Antera.
Customer → Text Message → Response → Action → Next Step
The result is a more connected customer experience and a more efficient workflow for your employees.
Improve Visibility Across Your Team
When customer communication happens through individual phones, other employees may have no idea what was discussed. Keeping business texting within Antera gives your organization greater visibility and continuity.
Sales, customer service, and other team members can better understand customer conversations, reducing repeated questions and helping customers receive a more consistent experience.
Key Benefits
✓ Two-Way Messaging — Send and receive customer text messages.
✓ Faster Customer Responses — Make it easy for customers to quickly answer questions.
✓ Centralized Communication — Keep business conversations connected to your customer workflow.
✓ Fewer Communication Delays — Quickly request information, confirmations, and approvals.
✓ No Personal Phones Required — Keep business texting separate from employees' personal messaging.
✓ Better Team Visibility — Give your team greater context into customer communications.
✓ Connected Customer Experience — Keep communication closer to the CRM and operational workflows that drive the relationship.
Turn Conversations Into Action
Antera Two-Way Texting isn't just another way to send messages. It helps connect customer communication to the work your team is trying to accomplish—whether that's closing a sale, getting an approval, answering an order question, or keeping a customer informed.
Send a Text. Get an Answer. Keep Business Moving.