Frequently asked questions about Antera and Advance™
Why Antera? Better technology = more profit!
Antera leads the industry in the development of new and unique ways to
collect, display and deliver information to our customers.
We have shared the following frequently asked questions (FAQs) to help you better understand our system.
Q. Can I host the system on my server? I want to control all my information/data.
A. Antera provides Cloud SaaS (Software as a Service) systems that are hosted on best of class AWS Amazon Web Services servers. We do not have the option of local server based deployments, but we can replicate our cloud folder system as a virtual file share and you have the ability to do local backups with the file share technology.
Q. Can the system be customized for my business?
A. Yes. Antera customizes your solution to match the specific requirements and workflow of your business. One of the biggest advantages of our programs is flexibility.
Q. Can I calculate commissions in Advance™?
A. Yes. The system allows for multiple commission rates per salesperson. You can base the rates on gross profit or total revenue. You can also set a minimum profit amount for commission to be earned.
Q. Do you have a wearable matrix to manage apparel sales?
A. Yes. The wearable matrix allows a user to select multiple quantities and sizes at each individual line item for the order.
Q. Do offer an incentives for referrals?
A. Yes. Most of our business comes via word-of-mouth marketing and referrals. We pay a generous commission to individuals or companies that share information on companies that would benefit from our system that result in sales. Please contact us for more information on our Preferred Referral Partner Rewards Program.
Q. Your system integrates with QuickBooks™. We use Peachtree™ because we felt QuickBooks™ was too lightweight for our needs, how do we ensure that works for us?
A. Over the years, QuickBooks™ has expanded to become a very robust accounting system. We integrate with QuickBooks™ Online or QuickBooks™ Enterprise. We also integrate with Xero and have the ability to integrate with other more robust systems. You will be amazed at how easy it is to manage and use.
Q. Can I create my own template for quotes?
A. You can create an unlimited amount of quote templates and assign who has access to them. You can create templates unique to each user, product type or event.
Q. What makes Antera unique?
A. We have the most extensive system in the industry. Besides more modules features and functionality, Antera’s implementation and use of Promostandards is one of the strongest parts of our system. Ask to see the way we handle pricing, alternative vendors and products.
Q. How does your pricing work?
A. Antera charges an initial fee for licensing, installation and training and then a recurring monthly fee. The monthly fee is based upon number of users. However, we use user blocks to eliminate the need to add new licenses every time you add another employee.
Q. Do you have customizable web stores for corporate accounts as well as my own website?
A. Yes. You have the option to use any of our standard web store templates or select one and have it customized to meet you or your clients’ purposes. We have recently just added a new brand of web stores ‘Aether’. Aether combines creativity and technology to provide the ultimate webstore experience. Contact sales@anterasoftware.com to learn more about this next-generation web store collection.
Q. When you clone an item does the cloned item receive the price increase when done via CSV upload?
A. When uploading via .CSV you control what you are uploading in terms of price. Go to Admin>Imports, export all data and upload to update it to refresh data to current pricing.
Q. Once you push a product to a webstore, do you edit it in the webstore or in the product on Advance?
A. It depends on what you are editing. If you want to change the product name for a particular store only, you should edit it on the web store side. That way that the product remains as described by the vendor in your system. Everything else you should edit in Advance™ first.
Q. Is the customer portal entrance page static or can it be variable per Customer Account?
A. Yes, the Customer Portal landing page is static. However, the logo changes according to the respective corporate identity the user is logging into. The look and feel will also adjust because it will only display the tabs relating to the modules you have given your customer access to.
Q. How do you a given customer to see all accounts he’s related to?
A. You go to the Admin module and set the permission via a filter as to what accounts show up for the customer.
Q. what does the Customer Portal user have access to in the reports section? Can they print/export/email a report?
A. You are in control of what your customer can see in their portal. Using the reports scheduler, you are able to select from a wide array of reports in the system. Then, using filters you can push those reports to your customer’s portal on a set schedule. They have the option to download the live report as a .csv, a .pdf file or to print it.
Q. Is there a feature in the Customer Portal for the customer to experiment with different logo placement on the products?
A. Yes. the customer has the ability to go into any new quote and select their desired logo placement as well as upload other artwork.
Q. When the customer, or salesperson, is placing art does each product show all the live imprintable areas?
A. Yes. The Customer Portal gives the ability, via the products, to assign multiple locations for decoration positions. On the new web stores platform, you will be able to do this plus resize art and drop it into any given location, including the back.
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